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Warranty and Services

Components
SGM covers all components with a one year parts and labour warranty unless otherwise offered by the manufacturer.

Stealth System
SGM covers all Stealth systems with a 3 year parts and labour, depot warranty excluding the hard drive. Hard drives as covered as per the manufacturers warranty. For example currently SCSI HDD’s – 3 year, ATA HDD’s 8MB Cache – 3 year, ATA HDD’s 2MB Cache – 1 year. SGM will cover the return to client freight on all in warranty systems. Systems being shipped to SGM must be shipped prepaid and marked with the RMA number.

Extended Hard Drive Warranty
SGM does offer a 2 year extended hard drive warranty for drives that only carry a 1 year manufactures warranty. The extended warranty matches the HDD warranty to the system warranty.

RAD Service (coming soon)
Remote Assistance and Diagnostics. Using SGM’s RAD service our technicians can log into a client PC to assist the user or diagnose system problems. The RAD service is initiated by the client and requires the internet connection to be present. Because this service is client initiated the service works through firewalls. Once the session is over the agent software is automatically deleted from the users PC and there is no further access unless the client initiates a new session. RAD service can be purchased as a flat fee with a new Stealth system or on a per connection basis.

Onsite
SGM can provide Next Business Day onsite support within the Lower Mainland on Stealth systems. Onsite warranty includes RAD service which is used to predetermine the problem. Onsite warranty covers hardware and preinstalled Windows operating system only. It does not cover the client’s application software or hardware installed after purchase. An additional fee will be charged for no fault found service calls.

Managed Systems
The perfect solution for the small to medium office without a IT department. For a flat monthly fee the client receives 1 hour of onsite technical time per system per month(prescheduled visits). This time can be used for general system and network maintenance and software upgrades (ie Virus and OS updates) or user training. Also included in Managed Systems is our Next Business Day onsite warranty for hardware failures and our RAD service.


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