Warranty and Services
SGM covers all components with a one year parts and labour
warranty unless otherwise offered by the manufacturer.
SGM covers all Stealth systems with a 3 year parts and labour,
depot warranty excluding the hard drive. Hard drives as covered
as per the manufacturers warranty. For example currently SCSI
HDD’s – 3 year, ATA HDD’s 8MB Cache – 3 year, ATA HDD’s 2MB
Cache – 1 year. SGM will cover the return to client freight
on all in warranty systems. Systems being shipped to SGM must
be shipped prepaid and marked with the RMA number.
SGM does offer a 2 year extended hard drive warranty for drives
that only carry a 1 year manufactures warranty. The extended
warranty matches the HDD warranty to the system warranty.
Remote Assistance and Diagnostics. Using SGM’s RAD service
our technicians can log into a client PC to assist the user
or diagnose system problems. The RAD service is initiated
by the client and requires the internet connection to be present.
Because this service is client initiated the service works
through firewalls. Once the session is over the agent software
is automatically deleted from the users PC and there is no
further access unless the client initiates a new session.
RAD service can be purchased as a flat fee with a new Stealth
system or on a per connection basis.
SGM can provide Next Business Day onsite support within the
Lower Mainland on Stealth systems. Onsite warranty includes
RAD service which is used to predetermine the problem. Onsite
warranty covers hardware and preinstalled Windows operating
system only. It does not cover the client’s application software
or hardware installed after purchase. An additional fee will
be charged for no fault found service calls.
The perfect solution for the small to medium office without
a IT department. For a flat monthly fee the client receives
1 hour of onsite technical time per system per month(prescheduled
visits). This time can be used for general system and network
maintenance and software upgrades (ie Virus and OS updates)
or user training. Also included in Managed Systems is our
Next Business Day onsite warranty for hardware failures and
our RAD service.