Computer systems represent a significant line-item on the
books of most SMBs today. However, for these firms to realize
the competitive advantage that computer systems promise, those
systems have to be maintained at peak efficiency. The cost
of administrator salaries and contractors can be as much or
more than the annual costs of the computer systems themselves,
making this function a prime target for further examination.
Many SMBs recognize that IT staff add value to their businesses
in three very important ways:
They keep the technical infrastructure up and running so
productivity and competitive advantage is realized.
They evaluate, select, and plan for new technology implementations
that can further increase speed of response, further streamline
business processes, and increase profitability.
They implement those new technologies.
Of the 3 functions noted above, the second two offer businesses
the greatest potential to leap-frog the competition and gain
market-share. The first is a necessary and important cost
of doing business. However, the more that can be done to direct
efforts into new business initiatives, the greater the impact
IT can deliver to the business. This often leaves companies
with the imperative to reduce costs and increase efficiencies
for maintenance services.
One of the biggest drains on the productivity of administrators
is making multiple trips to fix a problem: one trip to diagnose,
one trip to install new hardware or software, and one follow-up
trip to ensure everything is working. Until now this inefficient
use of time and resources was an industry standard approach.
SyAM Software’s Server Monitor Central and Desktop Monitor
Central increase the productivity of administrators by greatly
reducing or eliminating the need for desk-side visits. Our
products empower administrators to drill down to the root
cause of problems, whether they are hardware or software based.
Our Central Management console logs systems events over time,
which creates a path for administrators to follow when issues
arise. Combined with system-level alerts that identify specific
component issues, administrators can often identify problems
remotely without leaving their desk.
For hardware-based issues, administrators can identify the
cause of the problem and bring the correct components on the
first visit, reducing desk-side service to one trip. Follow
up monitoring can then occur remotely. Software issues can
often be resolved remotely via our remote “take-over” capabilities.
This allows administrators to literally take over a machine
at the keyboard, video, mouse level and manipulate the machine
as if they were standing in front of it. Since software and
OS issues often stem from incorrect configurations, administrators
can resolve these issues without a desk-side visit.
The benefit of these capabilities is that businesses can
now reduce expenditures on maintenance services and instead
pour those dollars into strategic initiatives that can increase
productivity, competitive advantage, and profitability.